We value your privacy and are committed to protecting your personal information. Our AI hotlines do not share any private data with us. Any data collected (e.g. audio recording for speech-to-text) is only processed temporary. However, we utilize third-party services to provide certain features:
1. OpenAI API: We use OpenAI's API for the chat functionality and voice generation within our application. OpenAI may collect data as per their Terms of Service and Privacy Policy.
2. ElevenLabs API: We use ElevenLabs' API for voice generation of the AI responses. ElevenLabs may collect data according to their Terms of Service and Privacy Policy, but it only receives the digital human's answers, not your messages.
Please review the respective privacy policies of these third-party services to understand how they handle your data. By using our application, you agree to the data practices described in their policies.
Our AI hotlines comply with the General Data Protection Regulation (GDPR) and any other relevant data protection laws.
Welcome to our AI hotline service. By using our services, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully.
1. Acceptance of Terms
By accessing and using our AI hotline, you accept and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with any part of these terms, you must not use our services.
2. Description of Service
Our AI hotline provides users with access to conversational AI agents via phone calls. The service allows users to ask questions and receive answers from AI, utilizing speech-to-text and text-to-speech technologies powered by third-party providers. The costs per minute are provided before the call begins.
3. User Conduct
You agree to use our AI hotline services only for lawful purposes. You must not:
- Use the AI hotline for any illegal or unauthorized purpose.
- Engage in any activity that disrupts or interferes with the hotline's functionality or servers.
- Use the hotline to transmit any content that is harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable.
- Attempt to reverse engineer, decompile, or disassemble any part of the AI hotline or its underlying technology.
- Engage in fraudulent or misleading behavior, including but not limited to using the AI to impersonate individuals or gain unauthorized access to information.
4. Costs and Billing
By using the AI hotline, you agree to pay the costs per minute as stated before the call begins. These charges may vary depending on your location and the type of AI model or service you select. International calling fees from your phone provider may also apply, and we are not responsible for additional charges imposed by your provider.
5. Privacy and Anonymity
We do not require you to provide personal data to use our AI hotline. Your conversations with the AI are transmitted in an anonymized form to ensure your privacy. However, as our service involves third-party providers for speech recognition and AI processing, your conversations may be processed by those systems under anonymized conditions. Please review our Privacy Policy for more details.
6. Third-Party Services
Our AI hotline integrates third-party services, including speech-to-text and text-to-speech technologies, as well as AI models. Your use of these services is subject to their respective Terms of Service and Privacy Policies. We are not responsible for any data collected or processed by these third-party services.
7. Disclaimer of Warranties
Our AI hotline is provided on an "as-is" and "as-available" basis. We make no warranties, express or implied, regarding the hotline’s performance, accuracy, reliability, or suitability for any particular purpose. The AI may provide incorrect or incomplete information, and we do not guarantee that all answers will be accurate or free from errors.
8. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any damages arising out of or in connection with your use or inability to use the AI hotline. This includes, but is not limited to, direct, indirect, incidental, consequential, and punitive damages, including those arising from reliance on AI-provided information.
9. Indemnification
You agree to indemnify, defend, and hold harmless our company and its affiliates, officers, agents, and employees from any claims, liabilities, damages, losses, or expenses arising out of your use of the AI hotline or violation of these Terms of Service.
10. Termination of Service
We reserve the right to suspend or terminate your access to the AI hotline at our discretion, without notice, for any reason, including but not limited to misuse of the service or violation of these Terms of Service.
11. Service Availability
While we aim to provide the AI hotline service around the clock, we do not guarantee continuous availability and may suspend or limit the service for maintenance or due to technical issues. We are not responsible for any downtime or interruptions in service.
12. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Austria, without regard to its conflict of law principles.
13. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting. Your continued use of the AI hotline following the posting of changes constitutes your acceptance of such changes.
14. Data Protection and Security
We take your privacy seriously and aim to provide secure services. However, given the nature of AI and the transmission of voice data to third-party providers, absolute security cannot be guaranteed. For legally binding information on data protection, please refer to our Privacy Policy.
15. Use of AI for Sensitive Topics
Our AI agents are not legal, medical, or financial professionals. The information provided by AI is not intended as professional advice and should not be relied upon as such. We are not liable for any actions you take based on AI-provided information.
16. Contact Information
If you have any questions or concerns about these Terms of Service, please contact us at office@genius-talk.com.
By using our AI hotline, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.